returns

Return window

• Standard returns: 7 days from delivery
• Damaged items: report within 48 hours of delivery
• Defective items: report within 30 days of delivery

Returns start by contacting us on WhatsApp or email. We don’t accept returns without prior authorization.

Return conditions

• Original condition, unused and undamaged
• Complete with all parts, hardware and accessories
• In original packaging when possible
• Free of stains, odors, pet hair or signs of use

Not returnable

• Custom or special-order furniture
• Mattresses and bedding (hygiene)
• Final-sale items
• Items marked non-returnable at purchase
• Items assembled, modified or altered by the customer
• Items not bought from Estar Casa

How to return

• Message us with your order and the reason
• Send photos of the item
• We give you a return authorization
• We schedule pickup or drop-off
• Refund within 7–10 business days after inspection

Fees and refunds

• Restocking fee: 15% of the item price for change-of-mind returns
• Return transport is the customer’s responsibility unless the item is defective
• The original delivery fee is non-refundable
• Damaged or defective items: full refund including delivery, no restocking fee

Refunds go to the original payment method.

Exchanges

• No restocking fee when exchanging for an item of equal or higher price
• Any price difference is paid before the new item ships
• The new item must be in stock
• The original item must meet the return conditions