damage & inspection
We pack and deliver your furniture with care, but damage can happen in transit. Here’s how to inspect your delivery and report any issue.
Inspect at delivery
- Check boxes and packaging for visible damage
- Inspect each piece for scratches, dents or defects
- Make sure all parts and hardware are there
- Test drawers, doors and mechanisms
- Check fabric and upholstery
If you sign the delivery receipt without noting damage, a claim becomes much harder.
Reporting damage
- At delivery: show the damage to the driver, take photos from several angles and note it on the receipt before signing
- Hidden damage: report within 48 hours with photos and video; don’t repair or modify the piece
- Manufacturing defects: report within 30 days
What we need
- Your order and delivery date
- Clear photos of the damaged piece and close-ups of the damage
- A photo of the packaging, if relevant
- The delivery receipt with the damage noted
- A short description
How we resolve it
- Replacement of the piece
- Professional repair at our expense
- Partial refund for minor cosmetic damage you choose to keep
- Full refund and pickup
- Replacement of the damaged part
Not covered
- Misuse or abuse
- Damage from customer assembly
- Normal wear and tear
- Damage from pets, children or the environment
- Damage reported after the time limits
- Pieces modified or repaired by the customer
- Pieces moved after delivery
Last updated: October 2026. Subject to change without notice.